Definition
Process mining reconstructs process paths from timestamps and event logs. It can reveal variants, delays, rework, and compliance gaps that interviews alone may miss.
Why it matters
It replaces assumptions about how work moves with evidence from the systems that record it.
Business example
Order events show that approvals, not fulfilment, create most customer delay and that the delay varies by product line.
When to use it
Use it for high-volume processes that leave reliable event data across one or more systems.
When not to use it
Do not start with it when event data is incomplete or the process is too small for the analysis effort.
How Automathing approaches it
We use data to validate the map, then pair the evidence with frontline context before changing the workflow.